Returns Policy

Return Policy

No Hassle Returns

We obviously want you to be totally happy with your purchase from COH Baines.

If a part is faulty or defective then we're really sorry. Return it to us within 60 days of delivery in the condition you received it and we'll arrange a refund or for a replacement part to be sent to you.

To return an item you'll need a Returns Authorisation Number. Please contact our Customer Service team on 01892 543311 or email us at sales@coh-baines.co.uk to obtain your Returns Authorisation number. Returned products without a Returns Authorisation number may be subject to delay.

Goods should be sent to:

COH Baines, Unit 14, Brittonwood Trading Estate, Knowsley Industrial Park, Merseyside, L33 7UT

Changed your mind?

If you've simply had a change of heart or if the item doesn't fit, you can return it within 60 days of delivery for a refund. The item must be in re-saleable condition and its original packaging or we won't be able to refund you. Please note that these returns will be subject to a handling charge (typically 10% min £5) to cover administration and re-stocking costs. Return carriage charges are non-refundable. 

We'll check your return and, if everything's OK, issue a refund within 14 working days.

Our full Terms & Conditions are here: https://coh-baines.co.uk/pages/terms-and-conditions

Please note that Custom made special parts are excluded.

Questions?

If you're unsure of anything, you can chat to our Customer Service team 8.30am to 5pm Monday to Thursday, 8.30am to 2.30pm Friday. Call us on 01892 543311 or email us at sales@COH-Baines.co.uk